For the comfort, consideration and safety of all guests and staff please read the following:

Noise and Behaviour Policy

• Excessive noise is not permitted at any time as we are in a residential area.

• No parties or functions are permitted as they cause disturbance to neighbours.

• Antisocial behaviour will not be tolerated.

• Excessive drunkenness will not be tolerated.

• Drug use will not be tolerated.

• Guests are expected to be courteous to other guests and staff.

• Guests are required to clean up after themselves, after each use of all common areas.

Security Policy

In the event of any violation of the above conditions a Security Company may be called to investigate any breach of the above policies or rental agreement. Each investigation will incur a $200.00 call out charge which will be deducted from the security deposit or bond. The first call out will be a 'first and final warning'. If a second call out is deemed necessary you will be evicted from the premises by security or the police. You will lose all rent, bond and security payments.

Number of Persons

The number of occupants must not exceed the number of persons shown on your booking confirmation. Only confirmed guests may stay at the accommodation. No visitors are allowed on the premises unless prior arrangement has been made with staff.

Any increase in numbers must be agreed in advance and will incur additional accommodation costs.

Linen

Bed linen and bath towels are provided during your stay unless otherwise notified.

Arrival and Departure

Check-in is available from 2.00pm on the day of arrival, and check-out 10am on the day of departure.

Late departure is subject to availability and may incur the cost of an extra day of accommodation.

Keys

Keys are available at the property on arrival and are to be left in the room or key safe on departure.
Please read instructions in the final confirmation email regarding key collection and security codes.

Payment

A deposit of 50% of the total rent may be required at the time you make your booking. Final payment must be paid 30 days prior to your arrival or as pre-arranged. Payment may also be made by electronic bank transfer. A security deposit of $1,000 is payable upon check in. This may be in cash and a receipt will be provided. This amount may also be pre-authorised on your credit card on the day of your check in and will be held for a period of up to 10 working days pending your accommodation inspection.

Cancellation Policy

Cancellation must be made in writing by the person who made the booking.

If cancelled 0 - 60 days before arrival, 100% of the total amount will be forfeited / If cancelled 60 or more days before arrival, a $100.00 cancellation fee will be charged.

For Christmas, New Year, Easter breaks and 'Schoolies' Break a booking needs to be cancelled 6 months prior to the commencement date of the booking.

If your booking is cancelled outside of the above conditions of our cancellation policy then refund of your payment (less a $100.00 cancellation fee) is subject to a confirmed re-booking at BLUE BLISS within a 12-month period from the date of the commencement of your cancelled booking.

Changes

All bookings are made in good faith and may be subject to change. We cannot accept responsibility for action taken by the property owner of any premises outside of our control. However, we can assist you in finding alternative accommodation in the event of any changes.

If the property is offered for sale the tenant agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours.

The description of the premises is given in good faith. No responsibility for misrepresentation will be accepted. The property is in a residential area where there may be occasional construction or repair work on buildings in the vicinity of the property. We take no responsibility for any issues relating to noise related to work on any neighbouring properties.

No Smoking and Drugs Policy

For the comfort of all our guests this is a non-smoking and drug free property. We appreciate your understanding and compliance to this policy.

Pets

No pets are allowed on the property unless pre-arranged .

Leave it as you found it Policy and Extra Cleaning Fees

We have a 'leave it as you found it policy' in regard to the tidiness and cleanliness of our property. If this policy isn't adhered to an excess cleaning fee of $50.00 will be charged on each occasion.

We request that you kindly leave the common areas and the kitchen as you found it after each use.

We request that prior to check out you leave the property as you found it.

Please wash all dishes, put away food and clean the kitchen and BBQ after each use.

Remove all rubbish and maintain a hygienic environment for the comfort of all guests.

In regard to this policy all guests are required to comply with the following:
Be aware of when the garbage is collected from the property.
All rubbish and bins MUST be put out for collection on the correct day as well as on the day of departure. If this is not done an excess cleaning fee of $50.00 will be charged on each occasion.
The lid must be able to close for the collection or the rubbish will not be collected. Excess rubbish will also attract a $50.00 fee.

Damages, Breakages and Loss Policy

Any damages, breakages, repairs and lost items must be paid for by the occupants. In the event of this it is expected that the occupant report it as soon as possible. Please assure that your doors and windows are locked whenever you leave your room. Any charges applicable for the above will be deducted from your security deposit and or charged to your credit or debit card.

Loss of keys attracts a $50.00 charge and a $25.00 administration charge if they are misplaced.

Personal Property

No responsibility will be taken for the personal property of guests so please take care.

You are agreeing to these terms and conditions when you make confirmation and payment for this booking. Any breach of the above Holiday Letting Terms and conditions, as agreed by both parties, permits the owner or us to refuse the key, amend the rent or immediately terminate the letting.